Privacy Policy

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship and related information provided from time to time.

Some of the information that we may collect includes but is not limited to:

• Personal data/information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID
• Any such information shared as proof of identity or address
• Sensitive personal data collected with your consent, such as your bank account or credit or debit card or other payment instrument information
• Biometric information such as your facial features or physiological information (when opted for certain features)

We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.

We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses.

We use your personal data to:

• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customise your experience
• Detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct market research, analysis and surveys

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out.

We may disclose personal data to third parties such as:

• Sellers and business partners
• Third party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs and other payment methods opted by you

These disclosures may be required for us to:

• Provide you access to our services and products
• Comply with our legal obligations
• Enforce our user agreement
• Facilitate our marketing and advertising activities
• Prevent, detect, mitigate, and investigate fraudulent or illegal activities

To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures.

Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorized access and offer the use of a secure server.

Users are responsible for ensuring the protection of login and password records for their account.

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account.

You may also write to us at the contact information provided below to assist you with these requests. We may refuse or delay deletion of the account in event of any pending grievance, claims, pending shipments or any other services.

Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law.

However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.

You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices.

We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

The Platform is owned by Sunobro Studio, a company incorporated under the Companies Act, 1956 with its registered office at info@sunobro.com (hereinafter referred to as "Platform Owner", "we", "us", "our").

These Terms of Use can be modified at any time without assigning any reason. It is your responsibility to periodically review these Terms of Use to stay informed of updates.

Processing Time

All orders are delivered within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

Shipping Time

Domestic Shipping: Orders will be delivered within 3 to 4 weeks from the date of order confirmation.

Return

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

Once the return product is received it will be inspected and the return will be approved within 2 days.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.